You can apply for refund or reshipment if

• You did not receive the product within the guaranteed time ;
• The product is not as described ;
• You receive the order, but the item is wrong or damaged.

We will kindly ask you to take pictures of your item to make us understand what is wrong and send them to our mail address [email protected].

All products on dressmehere.top have a guarantee for a full refund. Any product bought through the web-site is protected if the items you received are not as described. We will ask you to take picture to prove that the item is damage upon the arrival or doesn’t fit the description.

Please note that the guarantee doesn’t cover the situation

• Item claimed to be not as described, but we can prove that it is.
• Items are as described, but you no longer want them.

But any issue, please contact us first and we will do our best to find the solution.

How much time do I have to submit the request?

And why it is important?

You can submit refund requests within 10 days after the guaranteed period for delivery has expired. You can do it by sending us a message on Contact Us page or on [email protected]. We always ask you to contact us in case of any issue, and we will do our best to find the right solution and to make your shopping experience at dressmehere.top really the best with the hope to earn your loyalty.